Refund and Return Policy Effective Date: April 15, 2025
At Trends Click, we strive to ensure your satisfaction with our innovative and problem-solving products. This Refund and Return Policy outlines our exchange process for products purchased on our e-commerce website.
- Exchange Policy We offer a 3-day product exchange option. If you encounter any issues with your product (e.g., defects or damage), you may request an exchange within 3 days from the delivery date.
- Exchange Eligibility To qualify for an exchange:
- The product must be unused, in its original packaging, and in the same condition as received.
- You must provide proof of purchase (e.g., order confirmation or receipt).
- The issue must be reported within 3 days of delivery.
- Non-Refundable We do not offer monetary refunds. If an issue is verified, we will exchange the product for a replacement of the same item, subject to availability. If the item is unavailable, we may offer a similar product of equal value.
- How to Request an Exchange To initiate an exchange:
- Contact us at trendsclickofficial@gmail.com or call 0317-4171701 within 3 days of delivery.
- Provide your order details and a description of the issue.
- Follow our instructions for returning the product to: Trends Click, Plaza # 59 & 61, Civic Center Phase 4, Bahria Town, Islamabad.
- Return Shipping You are responsible for the cost of return shipping unless the product is defective or damaged upon receipt. We recommend using a trackable shipping service.
- Inspection Process Upon receiving the returned product, we will inspect it to verify the issue. If approved, we will ship the replacement within 5-7 business days. If the exchange is not approved, we will notify you with the reason.
- Non-Exchangeable Items The following items are not eligible for exchange:
- Products damaged due to misuse or improper handling.
- Items without original packaging or proof of purchase.
- Products reported after the 3-day window.
- Policy Updates We may update this policy as needed. Changes will be posted here with a new effective date.
- Contact Us For questions or to start an exchange, reach out to: Trends Click trendsclickofficial@gmail.com 0317-4171701 Plaza # 59 & 61, Civic Center Phase 4, Bahria Town, Islamabad